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Customer Service

Your satisfaction is our top priority

Our service team is always available to assist you.

Do you have questions about the devices, functions or settings?

Would you like to report a problem or make a complaint?

Do you need a spare part?

Please contact us! You can reach us by email, via the contact form or by telephone. Together, we will get your system running smoothly again.

To ensure prompt processing, please always send us the serial number of the device, a detailed description of the fault and helpful photos or videos. Thank you very much.

Service hours

Our Technical Advisory team would be pleased to help with any questions or complaints you may have about our products.


How to reach us:

To the contact form

Monday - Friday
7am to 5pm PST

Technical documentation

Looking for technical documentation or other details for your equipment?

You'll find online catalogues, installation instructions, CAD drawings, specification texts and much more.

Take advantage of our nationwide Customer Service network

The Kampmann and Nova Customer Service team is committed to ensuring that our customers are satisfied throughout the entire after-sales service process. We offer you flexible options for expressing your concerns and ensure that your cases are resolved quickly.

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